CX Agent (Seasonal)

Overview:

The Halfdays Customer Experience (CX) department is looking for a Seasonal CX Agent to join the team at our Denver HQ. This is a full-time, seasonal position, beginning in September 2026 and going through March 2027. There is potential for this role to turn into a full-time, year-round position, depending on the needs of the business.

This role primarily involves handling inbound customer calls, texts, and emails, and requires the ability to do so in a friendly and welcoming manner. The agent will report to the Senior CX Manager, and will represent the Halfdays brand by delivering above and beyond experiences for our customers.

Responsibilities:

• Address inbound customer interactions via phone, email, live chat, SMS, and Instagram DMs

• Work with customers to efficiently address their concerns, such as technical issues, payment concerns, warranty claims, or shipping and delivery questions

• Provide an unmatched customer experience through expert knowledge of our products and policies, while creating meaningful connections with customers

• Create a welcoming and comfortable environment for customers to ask questions, learn about our brand, and share feedback

• Process customer returns that are sent to the office

• Moderate customer reviews by responding with gratitude, and/or offering additional support if needed

• Meet department-led objectives by being successful in all performance metrics put in place by leadership

• Embody the brand values of Halfdays, and contribute to a positive team environment and culture

Qualifications:

• 1+ years of prior CX experience in a customer-centric e-commerce business

• Working knowledge of Shopify or similar e-commerce platform

• Working knowledge of Gladly or similar customer support system

• Practical knowledge of customer service best practices

• Excellent data entry skills

• Empathetic and personable phone etiquette

• Ability to maintain a calm and collected demeanor, even in stressful situations

• As this is a seasonal, customer-facing role, open availability during the holidays is a must!

You’ll love this job if:

• You love to solve problems and help others

• You have a genuine interest in building relationships with people and fostering a sense of community

• You have excellent verbal and written communication skills

• You have a keen eye for detail

• You adapt to change quickly, and can effectively prioritize tasks in a fast-paced setting

• You are able to collaborate internally with other team members while also working independently

• You love to learn, ask questions, and embrace new experiences

• You have a 'can-do' attitude and approach new challenges with a positive outlook